I can see this is common thing in Trinidad/Piarco airport with Caribbean airlines where they break into your suitcase while you connect to your flight through Trinidad. Steal your items, ask you to fill a form and never process a refund. Its just morally wrong it puts a dampener on your trip when your suitcase is busted open with item everywhere on the conveyor belt, you feel soo violated. Thank fully I have travel insurance, however not everyone has travel insurance to claim back for broken suitcase and missing stolen goods. Its really unacceptable what is going on a Piarco airport?? This is actually the 2nd time this happened first time was when I was travel to Grenada couple years back but seems no improvements have been made since then.The person named Jenelle Headley Customer Experience Officer Is a waste of time, she will take your details for the claim but you will never see your reimbursement.
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