Before purchasing the Carluex Pro+, I inquired about its compatibility with my Acura, as it wasn't listed as a supported model. The company confirmed via email that it would work. However, after following all the installation steps, the device failed to connect to my car. Despite several emails and providing evidence of the issue, the company has been unresponsive to my request for a refund. It has been over five weeks without receiving a return address to send back the product. Their lack of communication is disappointing, especially after numerous attempts to resolve the issue, including trying to reach out to Julia from customer service, who I've been corresponding with. This experience has been the worst product and customer service interaction I've encountered, and it is regrettable that I have to write such a negative review. Do not fall for their lies of 30 day money back guarantee. They will ignore your request. Order #CARLUEX2901
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CARLUEX is the brainchild of a passionate team of tech enthusiasts who are committed to revolutionizing the way people experience in-car entertainment. The original intention behind creating this product was to enhance the driving experience for hobby car enthusiasts like ourselves.
As a technology enthusiast team, we have always been fascinated by the intersection of technology and the automotive industry. We noticed a lack of high-quality products that seamlessly integrate the latest technology into cars, which led us to focus on this industry. We wanted to create a product that would allow drivers to fully utilize their smartphones while on the road and make their driving experience safer and more enjoyable.See more
