We booked 2 SUV's months ago to pick us up at Newark to Manhatten. I confirmed the day before, they told me to ring a number when we were ready. We did this, described what we were wearing so they could find us, were told the cars were 5-7 mins away. 40 mins later called back, was on hold then they told me no cars had yet been assigned!! This was about 1am in the morning, I rang 3 times and whenever they put me on hold it would hang up. Eventually we had to grab 2 ubers, I was disgusted with this service!!
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