carnival.com

Horrible in every way/SCAM/BEWARE

Carnival Radiance:First off, we booked a suite for 5 people through AAA. 11/14-11/17When we walked into the room there was a "king size bed" which was two twin mattresses pushed together. The mattresses were very hard and not comfortable at all. Plus a gap in the middle of the teo mattresses made it hard to sleep. Then there was a sofa and we couldn't understand how it would open into another bed. We had to call guest services which told me the room attendant would fix it when we set sail. That took about 2 hours. The attendant came and the sofa did turn into a bed and was made with blankets,sheets and pillows. But they didn't put the extra bed for my step son. My step son ended up sleeping In his cousins room, which happened to be on the same cruise. But we were charged for the 5 people in our room. The food in the buffet is mediocre. Not much choices and bland for the most part. On the second night we went to the reserved dinner at the sit down restaurant. We ordered food and they brought my father in law the wrong dish. But exchanged it. We all ordered dessert. They brought us our desserts but brought my mom in law ice cream.(which she didn't order) So she asked for the cheesecake which she originally ordered. But the server confronted her like she was a witness in court. The server Showed her the paper with the orders and said "Leoni: ice cream. Here is the evidence "Nobody expects to go a cruise and made to feel like you're lying about a dessert and treated with so much confrontation. That experience ruined our plans for the next evening since it was supposed to be the Night to dress up In formal attire. Very disappointing to say the least. On our way out when we had to disembark, my room key was scanned and I was able to leave. They stopped my mother in law and father in law before they could leave and told her them they needed to go to guest services. We were told it was because of the gratuities. But earlier guest services told me the bill was all clear and we could leave when I called. So there's a lack of communication and it caused undue stress. I did like the Cruise Director who was very upbeat and social and entertaining. But I doubt she would even address our experience to rectify it somehow. Her name is Vanessa. All in all our bill was $390! We didn't get any drink packages or anything special. We did spend $22 at a gift shop and that's all. But $390? Without an explanation of what they're charging us for! This is the biggest scam! They sell you a dream of a perfect cruise, which turned out to be a nightmare! We had tried Royal Caribbean before and only had positive experiences with them. I will never come back to Carnival as it was the worst experience ever!

Date of experience: Nov 10, 2025