As a long-time customer since 1995 with numerous cruises, my recent experience was frustrating. A well-intentioned porter mistakenly placed our bag on the wrong ship, and despite assurances from him that the issue would be resolved, we never received our luggage during our four-day cruise to the Bahamas. This was particularly upsetting for my friend, who was on her first cruise and lacked essential clothing for various themed nights. We attempted to rectify the situation, but no one has been able to assist us directly, and I've only received automated responses. It’s disheartening that no compensation has been offered for the mistakes made, and the lack of communication has been incredibly disappointing.
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