I traveled with a family group and was assured by the sales team that evening dining together would be arranged. Unfortunately, this promise was not kept, and we faced numerous challenges securing group seating. On one occasion, we were directed to an occupied table, leading to an embarrassing situation. The company later admitted incorrect information was provided but declined to classify it as mis-selling. A goodwill gesture was offered, but it did not reflect the disruption caused. While the waiting staff were courteous, poor communication and broken promises overshadowed the experience. I have escalated this matter for further action.
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Passenger cruise line offering destinations worldwide, one of several homeported in Miami. Online schedule, map and directions.
