They have got the complaints procedure nailed. They just ignore them. Sent many emails to P&O that were just ignored. Wrote letter to CEO of Carnival in Uk, they eventually half responded to my complaint concerning the worst cruise we had ever been on, aboard Arcadia in December last. They did not fully answer my complaint. Have emailed ‘executive office support’ who have just totally ignored the emails. Emailed Josh Weinstein, CEO Carnival Corporation, other than the automated reply, nothing. They have dispensed with so many things to cut costs, one being the nightly turn down meaning you do not get towels unless you ask for them. They used to have a ‘why book P&O’ and gave a long list of reasons, one of which was the daily steward service and nightly turndown. That’s seems to have disappeared from their sales splurge. As I said, it was the worst cruise we have ever been on, and we have done well over 20, a lot of them with P&O, they used to be brilliant, now not so. Some staff extremely rude, buckets outside our cabin door for the whole of our 10 day cruise catching the drips from just one of the many on board. Booked ‘fine dining restaurant’ for our 50th wedding anniversary, served by waiters in ‘deck jackets’. For most of the cruise the dining room was freezing cold. Nora virus onboard, no health checks, questionnaire or proof of Covid vaccine asked for when we boarded, Covid case on board, people filling water drinks bottles from dispenser while crew watched. I could go on forever.
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Passenger cruise line offering destinations worldwide, one of several homeported in Miami. Online schedule, map and directions.
