Bought carpet for stairs, landing and main bedroom. Estimator visited our home to measure up and as the carpet was deep pile we specifically asked about door clearance and were assured that it would not be a problem. However, after the carpet was fitted, using a thick underlay that they chose, we cannot open the doors on the fitted wardrobe or the linen cupboard and the bedroom is very tight. Also none of the other doors close properly and the fitters didn't warn us about any of this until after they'd finished the job, rather than drawing it to our attention when something could have been done about it. We now have to pay to have all the doors trimmed. According to the fitters, the problem is the thickness of the underlay but when I spoke to the manager of the Poole branch he was not prepared to take any responsibility, even though they had chosen the 10mm underlay when it was obvious from the estimator's notes that a 5mm underlay would have been far more suitable with a deep pile carpet. We need to carpet 3 more rooms and were planning new flooring for 2 bathrooms, 2 toilets and the kitchen, but would never use Carpet Barn again and would definitely not recommend as they are no cheaper than other suppliers and when you add in the cost of rectifying their mistakes they're a lot more expensive. They seem to be the kind of company that are fine if everything goes well, but are not interested if there are problems. Unlike Carpet Barn I'll give you some good advice - shop elsewhere.
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