I'm writing this to encourage others to push for refunds and for someone to pick this up as a legal challenge. I rented a car through EasyJet for 3 days in Naples, Italy. Car was provided by B-Rent, but I've since discovered CarTrawler are the intermediary. Long story short, B-Rent took an extra £100 from my credit card without permission and without explaining why. The Italian lady at the desk spoke very good English, she could have explained, but chose not to. I've been going around in circles sending emails repeating my demand for a refund each time CarTrawler says they cant not help/refund. But, every time I email them it opens a new case for them to have to deal with.
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CarTrawler is the world's leading B2B technology platform, connecting customers and travel companies to ground based transport solutions around the globe.