I am writing to formally complain about my recent experience selling my vehicle to Comryas Conya Motors (scrap company), located at Elms Farm Industrial Estate, Bedford, MK41 0GB.On the initial telephone call, I spoke with a representative named Tom, who offered to purchase my vehicle for £400. I explicitly asked whether the full £400 would be paid by bank transfer on the same day the vehicle was collected, and I was assured that this would be the case. Based on this clear agreement, I accepted the offer.The vehicle collection was booked for Wednesday 4 February at 10:00am from Gants Hill, IG2 6NT. This location was used as my parking permit at my home address in Bethnal Green had expired.On the day of collection, the driver, Andy, arrived at approximately 10:00am with he's pick up truck registration HS51 MON. He inspected the vehicle, confirmed it was running, and loaded it onto the recovery truck. All paperwork was completed, and the agreed sale price of £400 was clearly written on the documentation. At no point during this process was I informed of any additional recovery or administration fees.Shortly afterwards, at 12:14pm, I received a call from Tom confirming that a test payment of £10 had been sent to my bank account under the name of Simon Mcdonagh. This payment was received successfully. I then awaited the remaining £390.Later, upon checking my bank account, I was shocked to discover that only £88 had been paid in total, rather than the agreed £400. I immediately contacted Tom to query this discrepancy. I was then informed, for the first time, that recovery and administration fees had been deducted from the agreed price.I strongly dispute this. At no stage during our telephone conversation or during the vehicle collection was I informed that such fees would apply. Had this information been disclosed, I would not have agreed to sell my vehicle. While there is a small-print clause on the paperwork referring to recovery and administration fees, this clause appears below the signature section and was not brought to my attention prior to signing. The agreement was entered into based on the verbal confirmation that £400 would be paid on the day, in full.I believe this constitutes misrepresentation and a lack of transparency. I relied on the assurances given to me and acted in good faith. As a result, I have been left £302 out of pocket. I also wish to highlight that I could have sold the vehicle privately for at least £500, as it had been advertised on AutoTrader. Due to my recent job loss and urgent financial circumstances, I opted for a quick sale through a company I believed to be acting honestly.This experience has caused me significant distress, financial hardship, and loss of trust. I feel that I have been deliberately misled into selling my vehicle under false pretences.I am formally requesting:1. Full payment of the outstanding £302 to bring the total received to the agreed £400; and2. Written clarification of how these undisclosed fees were applied.If this matter is not resolved promptly, I will have no option but to escalate my complaint to the relevant regulatory bodies and seek further advice regarding my legal rights.I look forward to your urgent response.RegardsJahangir
Claim your business profile now and gain access to all features and respond to customer reviews.
