Unfortunately, there is not an option to rate as zero.This company sold me a mobile phone (a Samsung A20e) described as "unlocked". They sent me a handset locked to the Vodafone network and I'm not convinced it was brand new due to small markings on the back case.When I raised this with them they assured me Vodafone handsets accept all SIM cards. They don't. They advised I tried different SIM cards, which I did, and I found the only SIM card that worked was a Vodafone SIM.I requested a refund as I needed a replacement handset urgently so I purchased a properly unlocked handset from a reputable retailer (for an extra £10) but Smart only offered to exchange the handset. I was wary about returning the handset because, after investigating Smart and reading reviews on Trust Pilot, I discovered a history of customers returning products and receiving no refund. These customers then went on to complain that Smart simply blanked and ignored all attempts at communication. After further investigation, I discovered that Smart use a third party company named as A&B International Limited to handle their returns.THIS COMPANY HAS BEEN SUBJECTED TO A COMPULSORY STRIKE-OFF BY COMPANIES HOUSE IN THE UK ON 07/01/2020 AND THEREFORE, BY CONTINUING TO OPERATE, ARE DOING SO ILLEGALLY!!I have given Smart numerous opportunities to refund me via PayPal (no chance will I give them my bank details directly) but they just keep sending me a 'copy and paste' response about sending the handset back before they will consider a refund. Obviously, because of their history regarding refunds highlighted significantly on Trust Pilot, I stated the item will be returned only after a refund has been confirmed. I've argued that they sold me a product based on trust and, given their history, they should accept I will return the product based on trust which, I absolutely would - at my own expense.As no progress has been made, I have informed them that I will just sell the handset on eBay for whatever I can get for it and write appropriate reviews regarding their business practice. I have written to BBC Watchdog and will continue writing to other media outlets in a personal mission to bring these fraudsters to account.Don't be a mug; don't buy from these fraudsters. Spend an extra tenner and buy from a reputable dealer.
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