Ordered my son an IPhone on the 18/12/19 for his Xmas present. After waiting a few days I emailed and asked why they had still not dispatched it as despite taking my payment I had still not received a tracking number as stated. I said it was an Xmas present for my son so I needed by 24th or would like a refund. By the 27th, still no refund and no phone so my son had no present on Xmas day. Have been told on 27th they have issued a refund but it's yet to show. This means despite taking my money on 18th, and knowing it was an Xmas present, on the 27th it still hasn't been dispatched. Terrible customer service and my first...and last time ordering from this company. Wish I Would have read all these bad reviews prior to ordering! Lesson learnt!
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