We bought an used car from CarsJunction in Wandsworth late May/early Jun with an extended warranty. The AC wasn’t working but the car dealership charged us for a re-gas and promised it would be fine.For two weeks we didn’t really use the car and then, the first time we needed the AC it didn’t work. The car dealership took the car back for another re-gas, this time free of charge. We didn’t have the car for a week while it was done and it returned with a working AC. The following day, the AC Once again stopped working. Once again we returned the car to be fixed and it stayed there for over a week, this time the dealership kept the car for weeks as they wanted to use the car for some time to insure the problems was fixed, the car was returned and unfortunately the problem persisted. In total we had property of the car for almost two months but direct access to the car for less than 4 weeks. At this stage Citizen Advice was helping us and made us aware of our consumers rights. At this point we agreed with the dealership that we would start mitigation and offer to return the car. Instead, the dealership gave us permission to use the car until the matter had been sorted.After endless emails, WhatsApp messages and communications with The dealership and their “legal rep” they offer to accept the car back but wanted to charge over 45p per mile based on the HMRC travel rate expenses, way above the 6-9p you would pay to any PCP much newer car. The car milleage meant that they wanted to deduct almost £500 from what we paid for the car. Obviously we did not accept it. Now the dealership is trying to prevent us from sharing our experience online
Claim your business profile now and gain access to all features and respond to customer reviews.
