Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family. Now I’m not sure where this guy lives. But how on earth is a 4 double bedroom detached house with 4 extremely large reception rooms and 3 bathrooms be too small for a family of 4!!! Absolutely ridiculous! Been chasing for days via phone and email but no response! Just now James Reynolds called me. He said it was a poor choice of wording that Kam used. He proceeded to explain. Apparently the Landlord feels we are not a ‘traditional’ family and in James’s word a man, woman and child! And that he thought we were likely to cause more wear and tear than a ‘traditional family’ he said the landlord had very specific ideas of the type of family he wanted in there and we weren’t traditional enough! Absolutely and wholly discriminatory and homophobic! As we are a female gay couple with a son! Obviously we are not classed as a traditional family!!! Diabolical! And as for wear and tear! We are actually less likely to cause damage than a family with young children. Update: James called again. This time he says he’s gone back to the landlord with a ‘whole’ picture of our family and they will take it under consideration for review! 3 days later. James calls. The landlord has reconsidered our application and has still declined us. No reason given this time. Utterly disappointed and frustrated with this company. Would give 0 stars if I could. Their customer service and treatment of clients is diabolical! The only shining star in this whole debacle is Jess! Who’s been great and seems to be the only one who ever answers the phone. We will absolutely be taking this further and seeking legal advice for being absolutely discriminatory and homophobic! You will be receiving my formal complaint!
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Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.
