I bought a trenchcoat made of wool in heavy wool quality. I received a thin, transparent coat without inner lining, allegedly made of 65% cotton and 35% polyester. Even that is doubtful. After withdrawal from purchase, seller initially offered a discount of 10%, finally of 70%. He refuses to send me a free return label to Utrecht (seat of the company) and insists on my sending the coat back to China, at my own expense, and warns against Chinese custom duties even though it is a retour. I opened tickets with Paypal and Visa, will contact the Dutch authorities supervising the company and will file a criminal complaint online. Update: Two days ago, I received a refund from Paypal. Conclusion: Don‘t give up. Inform the Dutch authorities (ACM) and Paypal, your Bank or Credit Card Company!
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