I made a booking through Casamundo and realized within minutes that I had entered the wrong dates. I immediately contacted customer support asking either to correct the dates or to cancel the booking.
Although the booking was marked as non-refundable, the service had not started, was not used, and was cancelled right away to free the dates for other guests.
What followed was weeks of contradictory communication. First, I was told no refund was possible. Then I was told they were waiting for the partner (Novasol). Later, Novasol confirmed that according to their terms, a refund within 24 hours should have been possible. Despite this, Casamundo continued shifting responsibility back and forth.After a long delay and no resolution, I had to initiate a chargeback through my bank to recover €1,359. The chargeback was eventually decided in my favor.
This experience showed a lack of accountability, transparency, and consistent communication. I would strongly advise future customers to avoid this company.
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