November 20, 2025To Whom It May Concern:I am a commercial/residential Design Consultant. I have worked with suppliers in China over the years for rugs, antique furniture, household and personal items. My last two purchases were the first with issues. Luckily, one was with Esty who took care of the rude seller with damaged goods and I was immediately reimbursed. The seller did say to go ahead and keep the item as it was insured which now leads me to believe he sent off damaged goods knowing he would get a refund.My mistake with Caseles was ordering direct from them. They supply phone cases, screen protectors and so on. My first order went fine and the case I received for my Iphone Pro Max arrived in good shape. It is quite nice so I ordered another for my husband’s birthday. These items took forever to get here. Unfortunately, the one for my husband arrived damaged. They included a strap with a grommet packed on top of the case as well as one of the sets of screen protectors I ordered. The other set was not in the package. The case would have been fine if they hadn’t tried to pack it all in a small box. My attempts to contact Caseles through their support email...message with photos came back no matter how I tried it Mailer-Daemon came up. I called the number shown on their site and it doesn’t work...mailbox full but offered me an unusual contact option which I did. Later in spam I found a response. After a couple of notes back and forth, I was told it was too expensive to return the case unless I pay for it and the only solution they would offer was half off on another and never once mentioning the order for the screen protector for my husband’s Iphone 17 Pro that was not in the package. Then they said I can send it back myself and when they receive it I will receive a refund. My order was damaged by their carelessness. My regret is I didn’t go through Amazon or Etsy who stand behind their customers over damaged goods. I had planned to order four of these covers for Christmas gifts. I wouldn’t do business with this company direct for sure. I am going to send this note to every distributor of Caseles goods as what they are doing to me, they will do again and ten to one they have these items insured so they will make out ahead. Use caution when dealing with Caseles.Kathryn Seiler
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Striving for Excellence in Quality
At CASELES, we're passionate about crafting high-quality phone cases that not only protect your device but also enhance your overall experience. Our team of tech enthusiasts, designers, and engineers collaborates to create innovative solutions that adapt to the changing needs of our customers.
