Name: casemates.com
Telephone: 000000000
Rating: 5.0

Mc Guest

Thank you Caitlin

I have purchased some wonderful wines from Casemates. I recently needed assistance from customer service and was happy to work with Caitlin. She treated me with respect and kindness and resolved the issue.

Date of experience: Oct 21, 2025

Genealogist. Guest

5 months ago

There was a bit of an issue with…

There was a bit of an issue with allocating the wine to different categories and they fixed it very quickly. Thanks!

Date of experience: Sep 09, 2025

Arthur Guest

8 months ago

A great company with friendly employees

Jackie has helped me out a couple of times and I appreciate her help very much. I’ve always received a quick reply too! She’s great!

Date of experience: Jul 01, 2025

Louis Schulder Guest

8 months ago

Great Service

Had a glitch with a recent order on line. One email and Sean resolved my issue 100%Have been a casemates customer since it's inception and service like this is the reason why

Date of experience: Jun 30, 2025

Calvin Guest

8 months ago

How I felt about casemates.com

I've been a loyal customer of Casemates.com for over 10 wine purchases, and they consistently deliver excellence. Their daily wine selection is usually outstanding, offering an impressive variety and quality bottles at great prices. What impressed me most was their customer service - when I encountered an issue with a shipment, they responded with a complete solution within just three days. That level of responsiveness and care is rare in the online wine retail industry. The combination of carefully curated wines, reliable delivery, and genuine customer support makes Casemates.com a standout in the wine retail industry. I highly recommend them to any wine enthusiast looking for dependable service with a personal touch. They've earned my continued business.

Date of experience: Jun 30, 2025

Connor Bush Guest

8 months ago

Caitlin did great

Caitlin did great. I've been shopping on their various websites for 10 years and have always had a good experience.

Date of experience: Jun 30, 2025

Deb Guest

8 months ago

Jackie was most accommodating and…

Jackie was most accommodating and professional in resolving a problem I had with my order. Excellent customer service!!

Date of experience: Jun 29, 2025

PL Guest

8 months ago

They resolved a problem quickly and…

They resolved a problem quickly and without argument

Date of experience: Jun 25, 2025

Ron C Guest

8 months ago

Great online wine retailer

Great online wine retailer with responsive customer service. After many flawless orders, I had an issue that was very quickly resolved by Thomas on their customer service team. Very happy customer and I recommend Casemates without hesitation.