They were great for the first week — then it all went downhill. I’m a hair dresser and I’ve been wearing extensions for over a decade. I’ve tried nearly every brand. Most companies have horrible quality these days, even the places I’ve purchased from for years, and it’s extremely frustrating to deal with. I was excited to try Cashmere because I’ve heard good things about them. However, it was an AWFUL experience all around. The quality is shockingly poor. I’ve never had extensions go so bad after one wash, and NOTHING revives them. I use high-end products, I’ve deep conditioned them, nothing works. When I reached out to customer service to raise my concerns, they gaslit me right off the bat. Being a hairdresser, I know a bad batch of hair when I encounter it. I politely raised my concerns with CS and they blamed me for the quality issue. I hadn’t dyed them, trimmed them or altered them in any other way; they fell apart right after the first wash. They use silicone heavily and when it washes off, the hair is unusable. I was willing to work with them on this, I wasn’t expecting a refund, just raising concerns. I sent them photos and receipts, politely pointed out the split ends and significant shedding, showed them the difference between one set I had and another. They continued to be rude, combative and dismissive until I just gave up. I will never, ever shop here again for that reason alone, and I will warn everyone I know who wears extensions to never purchase from Cashmere.
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