U think u will get help from casino guru u wount here is the proof.Thank you for your reply and for providing the additional details.After reviewing your case, we must conclude that your complaint cannot be upheld. The casino admitted that reopening your account was a mistake, as it had previously been permanently closed due to gambling addiction. In such cases, the operator must prevent further access to the account, and any gameplay or winnings that occur after reopening are considered invalid.By refunding your deposits, the casino has taken the correct step to rectify the situation. Unfortunately, you are not entitled to any winnings, as the account should not have been reopened or used in the first place.For these reasons, we have to reject this complaint. Thank you for your understanding.Best regards,Veronika
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