I opened an account in February and had to jump through many hoops for verification. Then they suspended my account, holding my deposit. I couldn't log in anymore, and many of my emails went unanswered. They requested a photo of me holding my passport and a special code, which was challenging to do. Even after all that, they still wouldn’t release my funds. It's now July. They’ve asked for extensive bank statements, which feels excessive. Communication has been terrible, and I still don’t understand why they need such detailed information.
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