Complete joke of a company!!Withdrawal process times are incorrectly stated on their website and when speaking to them on live chat they state that their review process for withdrawals is stated in their T&CS, Taken from my chat with one of their agentsSnezana 15:57Prior to any withdrawal being approved and processed, the company reserves the right to request additional documents in accordance with all applicable regulatory laws. All withdrawals are subject to random security checks to prevent fraudulent activity and money laundering. Subject to this, we will endeavour to process all requested withdrawals within 24 to 72 hours.Section 9.5However, section 9.5 states the following9.5. Prior to withdrawal of funds not used for wagering or betting, KYC documents shall be requested in the case of players with no betting or casino activity. The time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered however the usual lapse of time for a withdrawal to be processed is as follows:When pushed to tell me what section her stated clause is, she ended the chatI have search their published T&Cs, and nowhere this is mentionedDo not use this site!!!
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