I've been with the service for over a year and had cash out successfully once, so I was verified. After winning again, I was told I need to re-verify and find transactions from four months ago that aren't even on my statement. No one seems to grasp the situation. The customer support team is unhelpful, and my VIP manager is clueless. I can't talk to the decision-makers. Unless I find a transaction that doesn't exist and resubmit the previously verified card, I can't withdraw my winnings. This has been ongoing for a week with no solution, just the same responses. Their withdrawal process is very slow. I wouldn't recommend them.
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