I am leaving this review because Casita management has been completely ignoring my emails for a month regarding a missing £800 cashback.
On August 4th, I booked a room at Westfield in Edinburgh and paid my £50 deposit specifically because their agent, promised me an £800 cashback via WhatsApp. This was the deciding factor in choosing Casita over other companies.
Now, Casita is refusing to honor the agreement. They are blaming an internal communication gap regarding the promo's start dates and hiding behind the fact that agent is no longer with the company. However, another employee (Kandarp) confirmed the offer is real, and I even have photographic proof of their internal spreadsheet showing the exact promotion.
Instead of honoring the deal their official agent pitched to get me to sign, management is penalizing me for their own internal errors. Worse, they are simply ghosting my emails from March 16th and March 28th, which is incredibly distressing as a student with a final rent installment approaching.
I strongly advise future students not to trust any cashback promises made by Casita agents over WhatsApp.
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