A dentist at who treated my daughter at Round Rock and later Pflugerville provided terrible service. In the initial visit, the dentist examined my daughter and told us her teeth were fine. We were not given a referral to a pediatric dentist nor was it suggested or discussed.Two months later, we had to return because my daughter had an abscess. The dentist then recommended she see a pediatric dentist and provided the referral paperwork. The pediatric dentist we saw confirmed my daughter had several cavities, other dental issues, which they believe should have been ruled out on the first visit with a proper examination and X-rays (x-rays not performed or suggested) as there were no X-rays available to compare from the visit 2 months prior.After my daughter's Pediatric Dental appointment, I questioned Castle Dental about her examination 2 months prior and why no x-rays were performed. They sent me my daughter's patient (not right away!) notes. I noticed the notes from the prior visit were not uniform and potentially altered. The dentist's signature was followed by three additional lines that looks like they were added after the fact. Every prior note by staff, dentist, hygienist, exhibited initials or signature on the last line for each visit. The 3 additional lines stated that a pediatric dentist referral was recommended, but no such referral was given to us at the time of that visit.The notes written before the additional 3 lines stated no X-rays were taken and no abnormalities were found. I believe Castle Dental edited the notes to cover up their mistake and did not properly perform the standard of care for my daughter. If those additional 3 lines of notes were authentic then why did, they not give us the paperwork to see a pediatric dentist until after discovering the abscess??? I called Castle Dental several times and asked for the office manager or owner to call me. I was never contacted back. I wanted to avoid writing this review and have them step-up and do the right thing. I have more documentation of what happened but want to see how Castle reacts first. I have finally had enough of them ignoring me!
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
