Service was similar to other providers. One issue is last minute appointment cancellation. On one occasion the office manager claims I was left a message. Yes, but called to verify the garbled message and was assured the appointment was still scheduled and to come early given a penalty for delays. Second issue is that they lost my complete dental records which caused insurance to deny the claim given missing perio charting and scale plaining. Claim their electronic system was in transition. They still wanted a payment even with the documentation issue.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
