My daughter and I went in to be evaluated, I knew that we both needed a decent amount of dental work done. I got an estimate for both of us and it was around $4000 after insurance adjustments and insurance payments, but that was pretty reasonable given she needed her wisdom teeth removed also, so scheduled several visits out for both of us. Halfway through my daughter’s first treatment visit to have four routine fillings done, I was pulled out of the room and informed that when the original estimate was submit they entered in my group number for the plan wrong so now the price for all of our dental work was going to be adjusted with the right plan information. The new work up for the price of the dental work needed including the work that was already well underway in my daughter’s mouth had increased to $10,000 out-of-pocket!!! the insurance adjustment right offs for each items listed had disappeared and somehow the four routine fillings that were past the point of no-return were now somehow utilizing all of her dental insurance benefits for the entire year instead of only utilizing a few hundred dollars of the total years benefit like originally quoted so the rest of her dental work including wisdom teeth were not full price and all out of pocket…. when I contacted my insurance company and supplied them with both treatment plans provided by the dental office I was informed by my insurance company that they had never even submit a proposed plan of treatment to my insurance company to get an actual estimate for the work and that the initially priced treatment plan given looked to have been run with a completely different insurance company that I don’t have dental insurance through in the first place. This is extremely disappointing and seems highly unethical.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
