I would not recommend the Castle Dental on Research and Braker.I got a quote from Marissa for some dental work and was told everything was covered. However I got a call from billing that I owed $331. I called the office, which does not answer the phones unless I say new patient. I had left constant messages and no callback. I finally got Lindsey, the general manager. She happened to be at that office. I explained everything and she had me call insurance. They said Marissa should have known this charge was not covered and I shouldn’t have to pay it. Never could reach her. Secondly I told her about an estimate for scaling. My part was $129 a quad which included a gingivitis rinse. I asked Marissa if I had to have a rinse and she adamantly said they would not do the scaling if I didn’t get the rinse. Lindsey quoted me $66.50 a quad. I go to the office today and it was a fiasco. I told them I wanted to verify the price. She told me she was going to check with insurance BECAUSE IT CHANGES MONTHLY. My out of pocket today said $273. Emma was very nice. ButJAY CAME OVER TO ME IN THE LOBBY WITH AN ATTITUDE AND TOLD ME BEFORE I GOT THE QUOTE “You know THAT SCALING IS EXPENSIVE, in the THOUSANDS.” I told him I had insurance. As I was getting the info from Emma, I asked to speak to Lindsey. He jumped in and said she was not available. I said she is the manager huh. His response “YES BUT NOT A VERY GOOD ONE” To me that was way out of line. I asked for my records and told them I will never step foot in that office.I liked the Dentist, but the front office staff keeps changing and that presents a problem.I asked for my medical records and was told they would send to my email. J (Javier) sent me an email with photos. When I forwarded to my NEW dentist they told me these were not my X-rays. Incompetence.Went to my new dentist and I did not need the scaling that they going to charge me for. I had to pay $83 to the new dentist for X-rays that I requested from Castle Cc and was sent another patients.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
