On 6/16/2022 I arrived at Castel Dental in Humble, Texas excited to receive my initial consultation for cosmetic dental work. When I was researching facilities to accommodate my needs I was in contact with Castel Dental call Center and they sent me multiple pages of history information required to assist me better to include any X-rays. The paperwork and X-rays were emailed 10 days in advance of the scheduled appointment day/time. Upon arriving I was informed that there was never any information received and that additional X-rays were to be performed moving forward. Having completed again, the required paperwork then waiting pass my appt. time [I arrived 30 mins. early] I declined the additional X-ray request as the information had been emailed as instructed on 6/02/2022. Just another way for the Dental industry to extract monies from hard working folks. An individual poked his head around the corner looked at me then went back around the corner, motioned for the front desk staff member to come over to him. She returned and informed me that I was not the type of person that they would be able to assist. That I was not a "good fit" for them.I felt humiliated and "categorized, & labeled" by this establishment. Is this what a service provider is supposed to act like these days? I do not wish anyone else to have to endure the way this business treats their patients.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
