The worst dental Company ever .I had the privilege of going to them in February-of last year 2020 with tooth ache the Dentist talk me in too Root canal after pulling another tooth said lower partial are hard to deal with , beginning in pain and frighten I let him proceed. Sylvia there office clerk had me sign an agreement to pay for what need to be financed. The worst thing was with the pandemic gonna on the Dentist and his assistant was jump back and forth between patients .upon my return to for the crown I had the miss fortune to find they were closed . This company didn’t return any of my phone calls and when they did every appointment they made was cancel .I finally got a return appointment in October to find that they put me threw drilling off the temporary cap to find they didn’t have the permanent one .The Dentist ask me which tooth need capped 😂 upon finishing he or the assistant cut under my tongue of which I had to ask them to let me up because of blood in my mouth ,I had to spit in a trash can . I was told to come back in November of which they cancel because crown wasn’t their I ask them to stop taking payments they didn’t made another appointment they cancel . It been 14 months and I’ve been dealing with them trying to get refunded for work that was never completely done and Sylvia stated she was only given back $300.00 out of $1786.00 no apology or sympathy about any of the service I received from them . I’m grateful that I didn’t contact the virus from there and didn’t get an infection that would have been bad on my heart murmur of which they knew about . I lost a lot of money in bad and hard times but have learn just how far some company’s will go too take advantage of other . I hope this helps others before their the next victim also beware of (Smile Brand Dental Finance ) Peggy Deuss Very disappointed customer
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
