I had a bad experience starting at my first appointment. The receptionist was great. The dentist was rough & very painful, he was actually the lead dentist. I asked him to stop the procedure & asked if they had A option for sedation he responded let me check your insurance. He came back and stated yes your insurance covers it at 100%. But I would have to schedule with the surgeon & she only comes once a month. So I chose to wait which was almost 3 weeks out. Well, today was my oral surgery appointment I get called to the back filled out several papers, met the surgeon AND then was sent back to the front where I'm confused at this point not to mention in severe pain. The receptionist not the nice one the RUDE one which I just found out is the office supervised Adrian R. Handed me a paper to sign saying i owed $255 for this appointment, I was like no my insurance covers this. She stated no they only cover a certain portion. I called my insurance the rep stated no that sedation is covered 100% even if it's INLY one tooth. Do at this point beyond aggravated so I stepped out to discuss with humana (about 5 min if that) I go back I told her im just going to have it done without sedation it's painful. She stated but the surgeon is with Another patient, I sat there & sat there I finally walked out. The visit was poor, staff training poor. It's not like a family dentist it's more retail.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
