1. The product - we love our Jaron couch. It is comfortable and beautiful. We would have preferred full grain leather but so far the leather is holding up well to our dog
2. The service - we had an issue where the delivery date range that was provided while we were purchasing was nowhere near when delivery was actually available. It was actually a full month later. Castelry uses a third party delivery partner and clearly their systems do not talk.
I was very frustrated by this, as we had ordered the furniture for a specific occasion. I reached out to castelry, and while they were unable to change the delivery date, Hafiza on their team went above and beyond to make it up to us.
3. Delivery - as mentioned, the delivery timeline was not accurate. However, the team that actually delivered our furniture did a great job. They were communicative, and borderline magicians with how quickly they assembled our new furniture.
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