Some things didn't go to plan, but after a few phone conversations, it was a great feeling that I was being listened to.
The bed that I ordered was what my daughter wanted for her 18th Birthday present. The Dawson storage bed looked great on the web site, functional and practical.
Even though I wasn't the easiest customer, I have to give Castlery extremely satisfying credit for addressing my concerns and they acted upon it. That is what Customer service is all about. And that's all that I wanted and gave me full trust in the company and that I was in good hands.
My daughter is totally over the moon with her new bed. My review says it all, and I am a totally satisfied customer of Castlery now. Because they listened, took action and gave incredible customer service. The customer care team on the phone were very helpful, courteous and very understanding.
I cannot recommend more highly the customer service I received from Castlery, and I will be shopping there again.
I paid for the White Glove treatment and the delivery team did an awesome job setting up the bed. They were very helpful, courteous and a job well done on a very busy schedule.
Claim your business profile now and gain access to all features and respond to customer reviews.
