Extremely disappointing experience. I advise against purchasing from this website. I'm still waiting for a replacement bed; the initial delivery came without hardware, and despite paying for premium service, the parts were left in my small apartment for nearly a month. They even suggested I visit a local store for the missing pieces. This bed, along with shipping and premium service, cost nearly $2000, and they offered a replacement plus a $100 refund. It was supposed to arrive today, but they have delayed it by another two days. The delivery service is ineffective and not worth the trouble. Customer support only provides apologies without any real solutions. Truly frustrating.
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