Worst experience with the customer service. So, I returned some furniture and I wanted credit as I wanted to continue purchasing from Castlery.
I explained to them multiple times that I am taking my time with my next purchase as I want to be sure it is furniture that: a) Fits into my space; and b) Something that I want. I explained multiple times that my space isn't easy to get to.
Then the nightmare begins. The customer service will continually hound you to make a purchase. I explained to them that the items have been returned, you have a credit on my account. There should not be any issues.
However, despite stating multiple times, I receive email nudging me to make a decision every 2 days and also SMS to my phone nudging me. I received a couple of SMS at 9PM. I explained to them multiple times that I do not appreciate this amount of pressure in making a purchase but they continue to escalate.
Honestly, I think it is commercial pressure to force you to make a decision. I will be lodging a complaint with the appropriate bodies and sharing my experiences with them.
In the end, I just settled for a partial refund, took the 10% restock fee.
Never will I shop again at Castlery. I recommend you take your business elsewhere to a business has better service.
Let's be frank, the quality of the materials you are purchasing from Castlery is not top notch for the price you are paying. I liked some of the designs and quite honestly expected better service.
There are better options out there!
Claim your business profile now and gain access to all features and respond to customer reviews.
