After multiple emails back and forth with a sales representative about a contact grill, I placed an order having been assured that the quality of this make (a Mercury product) was the same as the make that was out of stock. When the grill arrived, it was bent in several places (exposing a very sharp edge of metal on one side), the top was not properly weighted, so kept falling down onto whoever's hand happened to be there, and the grilling time was at least twice as long as that of our current grill. I immediately contacted the sales rep with photos to request a return, and a few days later also reported the problem to one of the managing directors. It is now two weeks later and I have not yet heard back from either of them. Very poor customer service. Very poor quality product.
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Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
