Summary of Horrible Company ExperienceDealing with this company has been a horrible and expensive experience.The customer service is incredibly rude and unprofessional. Representatives are unwilling to share their names and angrily interrupt and talk over customers. When asked to speak to a manager, they all falsely claim to own the company or state there is no one higher up to speak to.Despite the product costing $1000 plus significant ongoing costs for required soap, litter, and plumbing, the company offers zero empathy or helpful support.The system itself has a critical, non-disclosed limitation: If the unit is not hooked up within 30 days, it is deactivated and requires a special code to operate. They purposefully limit the manual cleaning function, forcing you to contact them.Instead of providing the code, the company requires you to ship the large, expensive unit back at your own cost for an "inspection," claiming it likely won't work after 30 days. This forces buyers to interrupt successful cat training, buy a temporary litter box, and incur further expense and delay—a situation the company refuses to acknowledge or address politely.This is a major regretful purchase and a terrible way to treat a customer.
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