CatGenie doesn't honor their warranty terms. I purchased a new unit in March of 2024. It's already been replaced once due to an issue with the arm. Now it's having issues again. They tried to tell me they couldn't replace it because it was "almost" out of warranty. All they could do was look at it and decide if they would be willing to repair it. And they were clear that if it didn't arrive before the warranty end date, they wouldn't help at all. However, I purchased an extra two year warranty, so the machine is covered until March 2027!! I finally was able to prove I purchased the warranty, so they had no choice but to replace it. They sent me a used processor that was covered in cat urine! And to top it all off, the used replacement doesn't work either!
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