catgenie.com

1.1
1.1 Based on 16 reviews

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KingRex120766
Don't expect catgenie to stand by their product

I like the concept of the cat genie, but don't expect your machine to last or them to stand by their product. I have a cat genie 120 and it stopped dispensing liquid after owening for a little over 3 years. I was told I would have to pay $275 plus tax to repair (which is not too much less than the original product). I expressed my displeasure with the fact that a product should last longer than 3 years and they just repeated that stuff sometimes needs repair (it should not after 3 years and should not cost close to the original price of the product). I asked about a one time discount or something to purchase another because again, it should last longer than 3 years. The service manager just repeated the same line about repair and they could not change the price of the repair and she hung up on me. They don't stand by their product and are downright rude. I also noticed you can not submit a review on their website (hmmm, that itself is suspicious)

1
Date of experience: Sep 12, 2024

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