The CatGenie is a great product. However, the one star is for customer service and refusal to repair/replace the machine...that is still under warranty. I even bought the extended warranty, thinking it would be helpful. When I contacted customer service about the issue, I felt I was patient in taking the multiple steps (ie, putting the drain tube in a "Hot Wheels" loop, as it was explained to me) to address the issue. However, it still would not drain properly. Here it is 6 months later, and I am writing this review, with no resolution to it. I even sent a letter, as stated in the policies, requesting a resolution. Not one response. I sent the letter a second time with signature confirmation. Not one response. So, I now let every cat owner I know not to invest in the company for this reason.
Claim your business profile now and gain access to all features and respond to customer reviews.
