I contacted Cs regarding a displeasing experience during checkout buying my second cat genie unit today. I have been a customer over 11 years.It was about wanting to use rewards but because not being able to remove the promotion that was automatically applied on the other item this was not possible. It is not like I wanted to use both promotions or anything in that nature.So I ended up ordering the unit without the side walls.CS on the phone was respectful but I didn’t get needed help. I need to give feedback and I did.When I emailed about this experience I was mocked. The reply was basically You can cancel your order if you want them to ship together. NOT I am sorry to hear about your experience. I can offer a free shipping OR I am sorry about your experience. I will relay the information to my supervisor. Nothing. I am surprised as I always was impressed with the service i received with this company. When I replied again stating my disappointment of his/her approach to my email The reply was “have a great day and a smiling emoji “
Claim your business profile now and gain access to all features and respond to customer reviews.
