Been using the cat genie for a few years now, the unit itself is great. Now come the time I need to order replacement parts, the customer service was horrible.I ordered parts February 6. Come March 25 I have not got anything and I ask the support for the tracking for my order cause nothing has been sent.I am told there is no tracking and they will reship it.A week later they give me the tracking for the orginal order, after being told they don’t have. And it shows it’s been sitting for a month not moving. I then tell them this, and they tell me they are reshiping it, even though a week prior they said they already reshipped.I then am given new tracking. It’s now April 13 and nothing has arrived. I am close to the 60 day limit to dispute charges on my visa so I tell them I have to dispute this charge to protect my purchase.I then get this email telling me if I dispute I can not order from them anymore. Great customer service, not only have I waited two months for my parts now I’m being threatened to not dispute it or I can not order again.Of course I disputed it still, I need to protect my purchase, and after being lied to about the shipping and reshipping, my trust with the company is not great.I will gladly never order from them again. There are knockoff products you can use with this device and it still works.I would not recommend this company, the litter box itself it great, but the company is ran poorlyI can post the whole email thread if needed
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