I signed up to CB1 back around August 2025.My consultation and experience with the process was great, however my 1st ever prescription was in limbo. It took me calling them to ask what the issue was. Turned out they needed to confirm my address. Not sure why I had to call in to do that mind, so instantly I was skeptical of the service. In fairness, they had it shipped out that day and it arrived the next. Since then they been pretty good in general.However, I ordered on Thursday 27th Nov as I always do on a Thursday (I will always have it delivered by Saturday). Like a lot of other reviews are saying, their medication has not even been scanned in by Royal Mail, when you check the tracking. I spoke to Royal Mail a number of times and they confirmed the whole batch in which mine would have been part of, was not scanned in (basically it all vanished into thin air). CB1 say it's 100% been dispatched yet Royal Mail has no record of it being received. I was called on the Thursday to confirm my address (not sure why since my last load of orders had been successful), so I found it strange that CB1 were asking to confirm my address, exactly in line with delivery issues. Sadly CB1 has no answer to where the meds are and that's far too unprofessional for a pharmacy to be doing. I do feel for the staff, because they've all been as helpful as possible, but on the last few calls you can just tell they are defeated now, as they are being bombarded with calls. I did get a discharge letter straight away in fairness to them and a refund is in the process. Sad to say I will be swapping to a new provider over this. If it was a book from ebay or something, it wouldn't be the end of the world, but when it comes to medication, making mistakes like this is unacceptable. CB1 could have offered to send out a new batch with another delivery service and if it turned out to be a Royal Mail issue, they could have sorted that between them, but CB1 are putting profit over patients in this case. I do hope they manage to sort the issues out and bounce back. When they work, they were great, but sadly this issue has completely broken my trust with them.
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CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support.
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