When I joined CB1, it was great(for like a week). A seamless experience from the eligibility checks to the consultations to receiving my first prescription. that's where the seamlessness ended. Upon receiving my first prescription I was told to email to get a follow-up appointment. I did this, I received no reply and no appointment. I chased this multiple times until an appointment was booked. At this point the follow-up appointment was booked so far after my first prescription had been received I was out of medication and due to the fact you require this follow-up appointment to be able to order a repeat this acted as a medication blocker. Following this follow-up appointment I ordered more medication the tracking showed this to be delivered but I didn't receive anything. This was in October. I have still not heard back regarding the investigation. Nor have I had a refund for the missing prescription.On Friday the 28th of November in the very early morning I ordered a repeat prescription for myself. Having checked it on Monday it hadn't moved, I allowed the day for it to progress but it's still haven't changed so I called today Tuesday 2nd December, to be told that this is probably out of stock and they'll refund me and I'll have to order a new one. I have medicana as I am autistic and I have ADHD, I am completely without medication and the customer service agent showed absolutely no compassion or empathy. Told me "it's not just me" it was very clear the customer service agent was just trying to get me off the phone. By telling me we'll look into it and get back to you. I wouldn't accept that as an answer, I've been chasing my missing prescriptions since mid-october full stop and I still haven't heard back regarding that, I don't trust that I'm going to hear back regarding the prescription that's currently on the system but she thinks it's out of stock. Medication being out of stock and causing issues is a frequent occurrence. I have been with CB1 since the end of September, I have already had four separate out of stock issues when ordering repeat prescriptions. I think if you have medicanna for physical pain CB1 is fine. But for anyone neurodivergent who requires clear communication or consistent systems avoid this company. I'm already looking for a good alternative to move to - I'd quite like my £120.10 back for the medication I've still not received. P. S, you might want to let your phone handlers know "all my managers are in a meeting" isn't a suitable response when people request their complaints to be escalated and shows clear lack of compassion or patient care.
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CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support.
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