Poor CB1 are not having a good time of it these days, but I don't think a lot of their patients are either. I think right now they are losing patients at a faster rate than I am losing patience with them. They are doing their best though and they do go out of their way to help if you have issues, and they are nice people. If only the system they are using worked then everything would not be in the complete shambles it is currently in this week, as we approach the Xmas rush period. This ultimately lies at the heart of the current breakdown in services experienced by many people, my self included. Things did actually work not too bad before, if you could put up with their limited formulary which is supposed to be expanding next year. They will need to sort their act out if they are going to pull that off, but if they can do that then they might not be a bad option in 6 months to a year's time. They need to sort things out and hopefully they will, and the poor staff who's fault this mostly isn't can have a nice relaxing Xmas and New Year, as can their patients in the knowledge they will fully medicated for the festive period. They have been until now quick to respond to queries by phone or email, but at the moment they don't have the staff to deal with all the emails and phone calls they are getting as a result of the chaos they have created for themselves. They need to improve their internal communication a bit too, as it often feels like the staff member dealing with my calls isn't really registering what I am trying to communicate, too many standard email responses that don't really feel like the person who is replying has read everything you have said. Bit of overtime then, and some time to restore trust in your customer base. But the clock is ticking and I'm waiting on my discharge letter, which I hope arrives in a timely manner or else my fair 3 stars out of 5 might drop to a 2. I wish them all the best and have every faith that they can get things sorted going forward, but anyone considering signing up needs to know what they could be facing if they join right now. I wouldn't bother until at least next year if at all, and I can't say any fairer than that.
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CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support.
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