CB1 keeps emailing me for a review, so here it is.CB1 Medical is unprofessional, disorganized, and concerning for patients. Orders are delayed for days or weeks, tracking is missing, and customer support is almost impossible to reach. Emails go unanswered, phone queues are long, and staff frequently provide conflicting or incorrect information.The web-only system is broken and removes transparency, making it impossible to know the status of prescriptions or delivery dates. Repeat orders are often missing or canceled without explanation, leaving patients without essential medication. My last order was 26th November - I still havent received a tracking number. Minimal patient monitoring and mishandling of basic documentation show a disregard for patient wellbeing.For a clinic handling regulated medication, this level of mismanagement is concerning and could impact patient safety.Note on 5-star reviews: Some recent glowing reviews show a defensive tone, dismiss multiple negative reviews, and use generic praise like “easy and efficient” or “friendly people” without concrete examples of prescriptions, deliveries, or patient care. One review even labels other reviewers as “rivals” or belligerent, which is not a typical patient concern. The tone and content raise serious questions about their credibility, while the corroborated negative reviews from independent patients provide a more reliable picture of CB1’s service.
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CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support.
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