I've been waiting for my prescription since November 19th... nothing has arrived. The help desk and pharmacy aren't communicating at all; it's clear there are serious issues. The help desk instructs you to call back and select "4" to reach the pharmacy, only to be placed in a queue with over 30 callers. This is unacceptable. There's a complete lack of consideration for patient care. I was assured a second prescription after not receiving the first, yet still no updates on either. I'm very close to asking for a refund and switching to another clinic, as many depend on their prescriptions. The numerous negative reviews reflect this situation. I should have just used the app.
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CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support.
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