CB1 gets a lot right: their portal is easy to use, and their customer service team is responsive and professional. However, as a medical patient, the "medicine" side of the business is where it falters.
My biggest concern is stock availability. For patients requiring high-THC strains (29%+), about 75% of the menu is currently out of stock. This forces patients to settle for products that don't provide adequate relief. For those of us who rely on specific terpene profiles for symptom relief, being limited to ineffective alternatives defeats the purpose of the service.
Additionally, the "next day delivery" claim is misleading, as it typically takes 2–3 days, and the 3-week wait for consultations is longer than ideal. CB1 has the potential to be the best in the market, but they need to fix their supply chain and be more transparent about delivery times to get there.
Final Verdict: The "wrap-around" service is great, but the medicine is the most important part. If the specific strains needed for relief aren't available, the rest of the experience loses its value.
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CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support.
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