The customer service received by Crate & CB2 is HORRIBLE. I purchased expensive curtains and an armoire on a no-interest promotion. I missed the deadline to pay for the charges in full so interest was charged. That I understand. What I don't understand is why a Crate/CB2 credit card service rep would tell me (on a recorded line!) that if I paid a balance of $1500 the promotional interest fee of $789 would be reversed??!! The interest fee is STILL on my account for over a year. I keep arguing this point, and all I get is Crate/CB2 telling me I missed the promotion cut-off "conveniently" ignoring the very real issue I'm contesting above which came directly from your customer service dept. It's been a year and I will continue to fight this shady practice that was done to me. I want a refund. I demand justice. I'm tired of waiting for this issue to be corrected and Crate/CB2 to do right by me. I've been a longstanding customer and I now have a very sour taste in my mouth. What was done to me is unethical! Placed another call to refute this issue today, 5/8/25.
Claim your business profile now and gain access to all features and respond to customer reviews.
CB2 - affordable, modern housewares and furniture for apartment, loft and home