TRULY THE WORST DELIVERY EXPERIENCE
I've been trying to get a couch delivered for three months. THREE MONTHS. We ordered in November. The first delivery window (after 2 months from order) passed and they told us on the last day that it was pushed out another six weeks. Annoying, but okay.
Then I noticed the delivery address on file was wrong. I fixed it over text. Got confirmation. Delivery day comes and the driver shows up at the wrong address anyway. He can't fix it himself, so the couch gets sent back to the warehouse.
After 10 calls with their team, trying to get this sorted out and lots of being put on hold, a rep confirmed the right address and delivery time. I thought we were finally done. Then I got a text saying they were still "working on updating the address."
My husband and I have a baby coming. We bought this couch so our home would actually be ready. Instead, I've spent three months chasing down a piece of furniture that CB2 has failed to deliver twice, despite written confirmation and a recorded phone call with the correct address.
Nobody there knows what anyone else has done. Every call starts from zero. It is an organizational disaster and I genuinely cannot believe a company at this price point that charges specifically for delivery operates this way. Do yourself a favor and buy from literally anywhere else.
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CB2 - affordable, modern housewares and furniture for apartment, loft and home